FAQ

WILL WE SHARE THE HOUSE WITH OTHER GUESTS?

No. The whole Casa da Paliçada is booked out exclusively, regardless of the number of guests.

IS CASA DA PALIÇADA CHILD-FRIENDLY?

Yes, Casa da Paliçada is child-friendly and has the space to keep children entertained. The swimming pool has no protective barrier or surveillance. Please be aware that it is the guest’s responsibility to ensure the safety of those who do not know how to swim, especially children.

DO I NEED A CAR TO GO TO THE HOUSE?

Yes, it’s recommendable to have a car to get to the house and to travel around.

WHAT IS INCLUDED IN THE PRICE?

Included in the price is the use of the whole house, including all its features and amenities. Also included in the price is daily cleaning (except Sundays and public holidays).

DO YOU HAVE WI-FI SERVICE IN THE HOUSE?

The house is equipped with Wi-Fi service that you can use free of charge. The house has several wi-fi boosters for your comfort.

DO YOU HAVE TELEVISION?

Yes, we have a room with comfortable sofas and a big size flat-screen TV. To access content, you should have your own Netflix, Amazon Video, etc, accounts. Also, on the suites you’ll enjoy a medium size flat screen TV.

DO YOU ACCEPT PETS?

We accept small size, well-behaved dogs. It needs to be approved by Casa da Paliçada ahead of the stay.

ARE THERE ANY SERVICES WE MUST PAY EXTRA FOR?

Extra Services may be charged, but you will be informed of this beforehand. Please confirm with Casa da Paliçada the possibilities and prices.

CAN I HAVE OUTSIDE GUESTS OR HOST A PARTY?

The usage of the house is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed in the property. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication.

IS SMOKING ALLOWED?

Smoking is only permitted outside the house with exclusive use of an ashtray. Otherwise, there is a substantial risk of creating a fire.

WHAT IS THE EASIEST WAY TO CONTACT A CASA DA VOLTA TEAM MEMBER?

If it is urgent please reach us at +351 919110911. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail in the designated e-mail addresses on the website ([email protected]) We do not have a 24-hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible.